Terms & Conditions

  • Delivery Information

    Delivery to any destination within Australia will be by standard Australia Post parcel delivery or by courier.  Please allow 3 – 10 business days for delivery of your goods from the date of dispatch.  You will receive an email on the date that the goods are dispatched.

    For online Retail orders we charge a flat delivery charge of $7.95.  If your net invoiced order is worth more than $70, we will deliver it for free. We reserve the right to change this rate at any time.  We also reserve the right to change the delivery fee for large orders.

    Wholesale customers will be contacted regarding any delivery fees.

    International Delivery

    At present we do ship internationally but only to New Zealand.

    Payment Policy

    Payment terms are as follows:

    Payment types accepted are Paypal, Visa and Mastercard.  All transactions are billed in Australian dollars.  You will need to submit your credit card details at the time the order is placed on the website. A confirmation email is sent to confirm goods purchased and value of order.

    Vibe Ayurveda currently uses 128 bit SSL encryption, keeping your credit card details secure.

    In the event that your credit card is declined we will not be able to guarantee delivery of your goods.  You can contact us to make alternative payment arrangements.

    At our discretion we may decide not to accept payment from you by credit card for any reason. If we decline to accept payment, we will not process the order and contact you to inform you that your order will not be processed. We may process this order or further orders if you make a payment.

    Items that are no longer available will be removed from the website and excluded from your processed order and therefore you will not be charged for them.

    Privacy Policy

    This Privacy Policy explains how we collect, use and (under certain conditions) disclose your personal information. This Privacy Policy also explains the steps we have taken to secure your personal information. By visiting our Site, you accept the practices described in this Policy.

    Vibe Ayurveda keeps all personal information submitted in the strictest confidence. The information is kept on a secure server and is only used to process orders from Vibe Ayurveda. This information will not be released to anyone other than necessary to fulfill your order. We will not rent or sell your personal information to any third party outside of Vibe Ayurveda without your permission.

    Third-Party Service Providers: Vibe Ayurveda uses Third Party providers to process orders and to deliver packages. Vibe Ayurveda may provide these companies your email address ONLY to provide customers up to date delivery tracking of dispatched orders.

    Cookies:  Our website uses “cookies”, which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our website and may be used in a variety of ways to enhance or personalize your online browsing and shopping experience. Cookies may be used to personalize your visits to this website, eliminate the need for you to repeatedly enter the same information, and enable us to improve the content, reliability and functionality of this website. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. Although you may configure your web browser to not accept cookies, you may experience a loss of functionality as a result.

    Pricing Policy

    All prices listed are in Australian dollars and are inclusive of GST.

    All prices are subject to price and availability confirmation.

    We reserve the right to correct any printing errors.

    Prices are subject to change at any time.

    Returns & Exchange Policy

    Our Commitment

    For thousands of years, herbs have the rejuvenating, balancing, and purifying influence on the human physiology.Vibe ayurveda range of contemporary Ayurvedic products contain the highest quality natural ingredients drawn from the ancient Ayurvedic herbal wisdom to support physical, mental & emotional health. It is our commitment to offer best quality products that are grown organically.

    We are committed to offering our loyal customers the highest level of personal fulfillment on all of our Vibe Ayurveda products. If for any reason you are un-satisfied with your purchase, you may return the products within 30 days of purchase to receive a full refund.

    Opened CD’s, videos, tapes, and DVD’s can only be exchanged for a new copy if there is a defect with the product. Please allow up to 30 days to receive a credit.

    Please mail any returns to (postage to be paid by the customer):

    6/54-58 Kilby Road
    Kew East
    Vic 3102

    We’re Here For You

    To place an order, or if you have questions about your pending order, please call: 0061 3 8060 2154 M-F between the hours of 10 a.m. and 5 p.m. Pacific Standard Time. You may also email us at orders@vibetherapies.com.au. Please allow up to 48 hours for a response.

    We want to make the returns process as simple and easy as possible for you.

    Vibe Ayurveda will only accept returns for the following scenarios:

    • Goods damaged or faulty upon delivery.
    • Goods that vary from their description on this website.
    • Goods supplied incorrectly.

    Our warehouse team inspects each delivery for quality and does not ship damaged items.  However, if you do receive damaged or faulty goods, please contact us and we will arrange a free return delivery and replacement or refund.

    Note:  Please do not return any goods prior to contacting Vibe Ayurveda

    To arrange a return please contact the Vibe Ayurveda Customer Service Team at the following email address: returnexchange@vibetherapies.com.au

    We will need your proof of purchase prior to accepting any return. Please keep your receipt.